About

Nice to meet you,

I’m Iolanda, Managing Director

Passionate about property? So am I…

With over 25 years of experience working in every facet of the business, I've seen it all. From resident relations to maintenance, from leasing to accounting, I know what it takes to ensure a property and portfolio runs smoothly and efficiently.

WeAre

Thoughtful,
Responsive,
Knowledgable,
& Pursposful

My love of property investment commenced at an early age.

After leaving Italy with my family, a suitcase and a small amount of money to start a new life in the “land of opportunity”. My parents strived through challenges and worked hard to buy their first property as shelter was the vital security they yearned for. Later, they purchased their first investment and they often spoke of why bricks and mortar would lead to a healthy retirement and a secure future.

I followed in their foot steps purchasing my first investment at 21 and built my career 28 years ago working for an agency in Sydney, then Wallsend which later developed to owning my own successful agency for 15 years. My 4 year break from my own company allowed me to consult putting in systems and procedures to improve the level of property management service in other offices and to focus on my beautiful young family, who are now well adjusted small adults who are also saving for their own bricks and mortar. I am so proud to be opening Urban Property Hub today in this beautiful country so I can support others through what I feel is the best way to invest money!

As an independent property management service, Urban Property Hub is all about offering a refreshing approach that puts YOU first. With our model, you'll enjoy the benefits of dealing directly with me, the owner of the business. As your dedicated property manager I’m always available to address your concerns and answer your questions. You won't have to deal with the stress of managing your property alone or worry about getting your unique needs lost in the mix of a one-size-fits-all approach.

Nurturing good relationships with our clients (owners and residents alike) isn't just a nice-to-have; it's a cornerstone of our property management philosophy. We prioritise clear communication, swift responses to queries, and prompt resolution of issues because we value your peace of mind, comfort, safety, and happiness and understand the significance of your asset and for our residents, their home.

Drawing from my own experience as an investor, I relate to your concerns firsthand and with over 25 years navigating diverse property landscapes and specialising in seamless end-to-end property management, you can count on me to anticipate the right moves regardless of the market. Our solutions empower you to sit back, relax, and entrust us with the reins, allowing our expertise to drive your property endeavours further.
At Urban Property Hub we don’t believe in gatekeeping, quite the contrary, our goal is to raise the bar on an industry level
After owning and operating a successful real estate office in Newcastle for 15 years, I made the decision to increase the level of service in the industry one office at a time servicing multiple agencies through coaching and mentoring.
When I decided to launch Urban Property Hub, I knew this was the perfect opportunity to unite my two passions. The common thread? A commitment to cultivating excellence, fostering growth, and ensuring that every agency I work with not only meets industry standards but surpasses them.

FAQs

'End-to-End' is more than just a tagline it’s our property management framework — but what do we truly mean, let us break it down:
Prospective Resident Engagement:
We handle inquiries, schedule open times and showcase properties.
• Application Processing:
Thorough checks on references and TICA database to ensure a seamless transition.
• Lease Coordination:
From detailed condition reports to induction appointments, we make signing leases a breeze.
• Promotion & Advertising:
Professional listings on major platforms, engaging copywriting, professional photography and even styling services if desired.
• Routine Inspections & Maintenance:
We keep a keen eye on your property, managing repairs and ensuring everything stays in excellent shape.
• Administrative Support:
Taking care of rent collection, financial statements and handling legal paperwork, including tribunal preparation and appearances.
• Expertise & Peace of Mind:
With 28 years in the industry, trust us to handle every aspect of property management, ensuring a hassle-free experience.
• Financial Management:
Seamless transfer of payments, covering bank charges and organising landlord insurance.
• Detailed Reporting:
Monthly emailed statements, financial year summaries and a comprehensive overview of property management services.

With a unified vision, we strive to enhance the value of your investments, provide unparalleled service and cultivate a prosperous future for you, your asset and the resident who calls it home.
Playing Cupid between properties and their ideal residents is our specialty! From compatibility checks to perfect matches, we ensure love at first sight for your rental journey and adhere closely to NSW tenancy laws along the way.
We check the financial pulse of your potential residents, requesting proof of income, such as payslips, tax returns, or a letter from their employers to verify the resident’s current job, salary, and duration of employment. From there we consider the applicants monthly income after rent to see if it's feasible and if allows for saving in case any unexpected circumstances arise throughout the tenancy period. In addition we perform credit checks, providing us insight into payment habits and debts matter.
But it’s not all about the dollar bills, we also focus on character and behaviour checks. thoroughly, looking into each applicant's previous leasing profile.

When it comes to inspections , our viewings are more like a walk & talk and we’re all ears. For starters it’s a 1:1 so I can personally get a good feel for their energy. In this time I empower prospective residents to voice their questions, needs, and even those niggling doubts about the property. It’s all about open dialogue to gauge they’re fit with the space.
I, personally stay up-to-date with local, state, and federal regulations to ensure that your property remains compliant with all legal requirements. This includes adhering to fair housing laws, safety standards, and eviction procedures. You can rely on Urban Property to handle all necessary documentation and ensure that your property is managed in accordance with the latest regulations.